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Utility electrical callout

SCE, LADWP or Pasadena Water and Power told you to call an electrician?

Customer-side electrical troubleshooting after SCE, LADWP, Pasadena Water and Power or another utility says the problem is at the property.

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What this problem usually means

Utility electrical callout

When the utility confirms its lines are operating but says the electrical problem is on the customer side, the next step is to test the meter-main, main breaker, service conductors, neutral and property wiring. Partial power, a lost leg or voltage imbalance can involve either side, so the findings should be documented clearly.

Why call Eco Solar & Electric

Licensed testing backed by real field work.

Eco Solar & Electric, powered by Mr. Cheto Electric, provides state-licensed electrical service across Los Angeles and Orange County. We test the circuit or service equipment, explain the evidence and document the recommended correction before replacing parts.

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What customers notice

Symptoms and conditions we evaluate

  • SCE told me to call an electrician
  • LADWP told me to call an electrician
  • Pasadena Water and Power told me to call an electrician
  • Power company says the problem is customer-side
  • Partial power after the utility checked
  • Lost leg or loose-neutral troubleshooting
  • Meter-main or main-breaker problem

Diagnostics before guessing

What Eco Solar checks

  1. 01Review what the utility tested or reported
  2. 02Measure service voltage and neutral conditions
  3. 03Inspect the meter-main and main breaker
  4. 04Identify customer or utility responsibility
  5. 05Repair or document the utility call-back

Why this page matters

The symptom is not always the source.

We document voltage and service conditions so the customer knows whether the repair belongs inside the property or needs to return to the utility.

A focused diagnosis helps avoid random part replacement, repeat visits and leaving the real failure hidden elsewhere in the circuit or service equipment.

When to call quickly

Do not wait on these warning signs.

  • Only part of the property has power
  • Voltage rises and falls across circuits
  • The meter-main or main breaker is hot or damaged
  • The utility reports the supply is normal
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Questions customers ask

Direct answers before you call.

What does customer-side electrical problem mean?

It means the utility believes its supply is operating and the fault may be in the meter-main, main breaker, service conductors, neutral or wiring owned by the property.

Can an electrician send the problem back to the utility?

Yes. Voltage measurements and documented findings can show when the failure is on the utility side and support a clear utility call-back.

Proof—not vague promises

The utility callout is the starting point—not the diagnosis.

We document voltage and service conditions so the customer knows whether the repair belongs inside the property or needs to return to the utility.

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Ready when the problem isn’t.

Request this service.

Call, text a photo or send a short description. We’ll help identify the right next step.

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